Bruce Johnson
Co-founder of FullStory, former Googler, lover of truth.
@hbrucejohnson

Pricing, Packaging, and Continuity at FullStory

I half-jokingly paraphrase our mission as “all we want is for FullStory to help make all software perfect for all humans, okay?” How does pricing fit into that equation? Ideal...

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Introducing FullStory Free

Starting today, there’s a new way to use FullStory: for free. In fact, we’ve created a whole new subscription level called FullStory...

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The Best Products Will Win

Dan Pink predicted it a decade ago. His book A Whole New Mind made a strong case that design, empathy, quality, and customer experience...

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Do User Metrics Make You Heartless?

It's hard not to love a chart that goes up and to the right, yet our love of aggregated metrics can blind us to the individual users who comprise them. The most actionable analytics pay attention to human scale—empathy for the individual....

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What We Learned from Google: Code Reviews Aren’t Just for Catching Bugs

A big chunk of the FullStory engineering team formerly worked at Google, where there is a famously strong emphasis on code quality. Perhaps the...

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Taking FullStory to the Next Level

We’re feeling unusually festive at FullStory today! (We’re maybe a bit over-caffeinated, but there’s nothing unusual about that.) We’ve just...

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All the Little Things

Good product development is an iterative process. It’s easy to focus on “the big new features” in “the next version”, but it’s...

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