Bruce Johnson

Co-founder of FullStory, former Googler, lover of truth.
@hbrucejohnson

Empathy, Clarity, Bionics: The FullStory Watchwords

Empathy, Clarity, and Bionics—we call on these watchwords to shape our culture at FullStory and guide how we work. We believe these concepts form the right basis for interacting with customers and each other....

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Do User Metrics Make You Heartless?

It's hard not to love a chart that goes up and to the right, yet our love of aggregated metrics can blind us to the individual users who comprise them. The most actionable analytics pay attention to human scale—empathy for the individual....

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Prove-Its: Make Crisp Decisions, Move Faster

A process to 'steel man' decisions, bang the gavel on a clear path forward,​ and build better products, faster....

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Structured Wrongness With the Suck Less Cycle

Software development is so malleable that it's easy for teams to slide into the chaos of possibility. That's why we developed a framework to keep us focused....

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Lessons From Google: How Code Reviews Build Company Culture

What are code reviews, and why are they such an important part of FullStory's culture? Learn how this tradition, firmly entrenched at Google, benefits employees and customers alike....

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Pricing, Packaging, and Continuity at FullStory

I half-jokingly paraphrase our mission as “all we want is for FullStory to help make all software perfect for all humans, okay?” How does...

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