Caitlin Brett

Hates Oxford commas, wears weird clothes and has a bitchy cat. How can you stand her?
@ohgodbows

5 Customer Experience Optimizations for the Best Holiday Season Ever

For anyone operating an e-commerce retail store, the winter holidays are both beautiful and terrifying. It’s the biggest time of year for sales, so...

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5 FullStory Searches You Should be Using

Bounce Rate, Form Abandonment, and More New FullStory customers are often amazed when their first sessions roll in. They watch each and every one,...

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Searching at the Speed of Thought

When you sit down in front of a modern search engine, like Google, what comes naturally to you? Do you spend a few moments...

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Session Replay Transforms Customer Support for Workspace Company

As Digital Analytics Director, Simon Trudeau is responsible for everything tracking- and reporting-related at Breather. What is Breather? Breather provides private workspaces where and...

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Companies Work Better in Themes, Not Teams

The mission of every startup company is to bring something new into the world. Usually it’s a product, but our innovations don’t...

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Find Your Customers and Export Them, Too

We’ve all built segments in FullStory that resulted in a list of customers we wanted to contact, badly. Maybe you discovered a bug...

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