Caitlin Brett

Life is too short to use Oxford commas.

Learn From Amazon’s CX Mistakes This Holiday Season

5 CX optimizations to prepare your e-commerce business for the approaching surge of holiday shoppers For anyone operating an e-commerce retail store, holiday shopping surges...

Caitlin Brett on

5 FullStory Searches You Should be Using

Troubleshoot bounce rate and form abandonment, analyze product engagement, find software bugs, and find when customers get lost New FullStory customers are often amazed...

Caitlin Brett on

Searching at the Speed of Thought

When you sit down in front of a modern search engine, like Google, what comes naturally to you? Do you spend a few moments...

Caitlin Brett on

Session Replay Transforms Customer Support for Workspace Company

As Digital Analytics Director, Simon Trudeau is responsible for everything tracking- and reporting-related at Breather. What is Breather? Breather provides private workspaces where and...

Caitlin Brett on

Companies Work Better in Themes, Not Teams

The mission of every startup company is to bring something new into the world. Usually it’s a product, but our innovations don’t...

Caitlin Brett on

Find Your Customers and Export Them, Too

We’ve all built segments in FullStory that resulted in a list of customers we wanted to contact, badly. Maybe you discovered a bug...

Caitlin Brett on