The Bard
FullStory-teller from a land far away. Poet, player of the lute, and lover of CX.
@fullstory

9 Amazing Customer Service Stories to Inspire You

When companies go above and beyond the call of duty for their customers, customers are keen to show outsized appreciation—often publicly, which can be great for the brand. With...

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4 Brain Hacks to Boost Productivity

For many of us, to-do lists are like productivity catnip. Check, check, check — clearing a long list of tasks, one after the other, just...

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The Balance Between Customer Advocacy and Product Management

Customer advocacy is one of those things that seems like it should be simple. A customer has a problem, someone picks that up and...

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Building a Customer Support Culture for Management and Growth

Results from 2017 customer support professionals survey conducted by FullStory and Support Driven. In partnership with Support Driven, we sent a survey to 87...

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How FullStory Helped Autopilot Craft a Better Onboarding Experience

Mike Sharkey, our guest blogger, is the CEO of Autopilot, easy-to-use software for multi-channel marketing automation. Check out the Autopilot blog to learn more...

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“Home Improvement” with Google Page Analytics

About a month ago, we redid the FullStory home page. We were excited about the new design, but it dawned on us that we...

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