Daniel Falko
FullStory-teller from a land far away. Poet, player of the lute, and lover of CX.
@fullstory

9 Amazing Customer Service Stories to Inspire You

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice....

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4 Brain Hacks to Boost Productivity

Do you always feel like you're running around checking to-do items but never making progress? Work smarter—not harder—with these 4 tips....

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The Balance Between Customer Advocacy and Product Management

Customer advocacy is one of those things that seems like it should be simple. A customer has a problem, someone picks that up and...

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Building a Customer Support Culture for Management and Growth

Results from 2017 customer support professionals survey conducted by FullStory and Support Driven. In partnership with Support Driven, we sent a survey to 87...

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How FullStory Helped Autopilot Craft a Better Onboarding Experience

Mike Sharkey, our guest blogger, is the CEO of Autopilot, easy-to-use software for multi-channel marketing automation. Check out the Autopilot blog to learn more...

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“Home Improvement” with Google Page Analytics

About a month ago, we redid the FullStory home page. We were excited about the new design, but it dawned on us that we...

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