Daniel Falko

FullStory-teller from a land far away. Poet, player of the lute, and lover of CX.
@fullstory

Agency Hiring Platform Supports Users And Fixes Bugs With FullStory

Agency hiring platform Sixty supports customers, solves bugs, and researches the user experience using FullStory session replay....

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Gather Uses FullStory to Smooth Onboarding, Solve Customer Issues

Gather, a project management tool for interior designers, is using FullStory session replay to optimize onboarding and provide real-time, fast, and helpful customer support....

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Aisles of Aggravation: What Would Bad UX on the Web Look Like in Real Life?

We take some of the common causes of bad user experiences online and imagine what they'd look like in real life: in your local grocery store....

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Wherefore Art Thou, Usability Testing?

Usability testing is as necessary to understand the User Experience as it is difficult to pull off successfully. User testers for hire lack the intrinsic motivations of real, actual users. What if there was a better way?...

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From Local to Global Maxima: Stop Spinning Your Wheels on Optimization

Stuck in an optimization rut where the changes you make to your site or app yield only marginal returns? Shift from local to global maxima and regain traction. Make the changes that really matter....

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Flex Your Empathy Muscles to Build Better Products

To build a better site or app, you first must listen to and understand your customers' concerns. Learn three ways that product developers can use empathy to build better products and user experiences....

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