Daniel Falko
FullStory-teller from a land far away. Poet, player of the lute, and lover of CX.
@fullstory

How Whitespace Helps You Drown Out Visual Noise

What is whitespace, and how does it help clarify your message and draw users into your site? Learn how a little negative space yields a whole lot of positives....

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Does What Makes Us Tick Also Make Us Tap?

Human beings have many wonderful qualities, but often, predicability is not one of them. How do you design websites and apps for complex individuals who tend to go off script and interact with products in unforeseen ways?...

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9 Amazing Customer Service Stories to Inspire You

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice....

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4 Brain Hacks to Boost Productivity

Do you always feel like you're running around checking to-do items but never making progress? Work smarter—not harder—with these 4 tips....

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The Balance Between Customer Advocacy and Product Management

Customer advocacy is one of those things that seems like it should be simple. A customer has a problem, someone picks that up and...

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Building a Customer Support Culture for Management and Growth

Results from 2017 customer support professionals survey conducted by FullStory and Support Driven. In partnership with Support Driven, we sent a survey to 87...

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FullStory Helps Software Company Simplify Onboarding, Boost Activation Rate by 15%

Mike Sharkey, our guest blogger, is the CEO of Autopilot, easy-to-use software for multi-channel marketing automation. Check out the Autopilot blog to learn more...

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