Guest Author

Our Guest Authors bring outside perspectives on improving the customer experience to the Foreward blog.

8 Ways to Turn Product Ideas Into a Prioritized Product Roadmap

You've got ideas aplenty but how does your product team create a roadmap to prioritize ideas? There's no one solution: in fact, here are 8 ways to get started!...

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Put a Face to the Problem: Personalized Video Customer Support

What if you could scale the personalized help from your customer support? Wistia's CEO shares how to use video to take support solutions from one to many....

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FullStory Helps Software Company Simplify Onboarding, Boost Activation Rate by 15%

Mike Sharkey, our guest author, is the CEO of Autopilot, easy-to-use software for multi-channel marketing automation. Check out the Autopilot blog to learn more...

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