Melanie Crissey
Lives in the ‘burbs. Loves startups.
@MelanieCrissey

Record and Playback vs. Session Replay—What's the Difference?

Record and Playback tools and Session Replay tools sound similar but they differ greatly. Understand their debugging and QA uses plus the benefits and trade-offs....

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Refine Your Rage Clicks Results

Rage Clicks can signal user frustration—rapid-fire clicks act as a proxy for struggle that's captured in session recordings. But what if those clicks are working as designed?...

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6 Custom Segments for SaaS-y FullStorians

Recently, I was catching up with some friends who work at a SaaS startup. We were watching their FullStory sessions together and someone super...

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