Mystery Writer

Our Mystery Writers bring outside perspectives on improving the customer experience to the Foreward blog.

Put a Face to the Problem: Personalized Video Customer Support

What if you could scale the personalized help from your customer support? Wistia's CEO shares how to use video to take support solutions from one to many....

Mystery Writer on

FullStory Helps Software Company Simplify Onboarding, Boost Activation Rate by 15%

Mike Sharkey, our guest blogger, is the CEO of Autopilot, easy-to-use software for multi-channel marketing automation. Check out the Autopilot blog to learn more...

Mystery Writer on