Natasha Wahid

Detroit-born, Vancouver-based. A writer-marketer, obsessed with helping companies connect with their customers through impactful content and communication.
@natwahid

Elevate your digital customer support experience with the Modern Support Stack

Best-in-class solutions across eight technology categories make up the Modern Customer Support Stack....

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64 Stats to Build a Business Case for Better Digital Experience

Better digital experience often requires organizational change. How do you get buy-in for the changes you need to enact? Start by linking DX to business impact....

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What digital experience leaders do differently: Findings from the State of Digital Experience 2020

New original research reveals what digital experience leaders do differently and provides a roadmap to increase your digital experience maturity....

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5 ways to adjust your experimentation strategy in response to the COVID-19 crisis

We team up with leading experimentation consultancy, Conversion.com, to explore 5 ways you should adjust your experimentation strategy for this new normal....

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Building your ideal digital experience tech stack: Lessons from Jumbo Interactive's product lead

Follow these 3 steps to lay a technology foundation for digital experience success, starting with Segment and FullStory....

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Cyber Monday, everyday? 5 tips for retailers in a new world

In the new normal, retailers should view everyday as if it could be Cyber Monday. As if shopper behavior could change drastically, abruptly and without warning. The name of the game in this new reality is flexibility, adaptability, and—of course—customer-centricity....

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