Latest Posts

Catch up on all the latest reads at FullStory’s Foreward blog.

Here’s How to Create Effective In-App Engagements You Can TRUSt

In-app engagements can help users get more value out of your product. To make them effective, use the right technology and framework. Here's how you get started....

Riana Upton on

PandaDoc Improves Their Product, Boosts NPS, and Debugs Fast With FullStory

Sales document management service PandaDoc uses FullStory to find product improvements, boost NPS scores, and solve software bugs fast....

Daniel Falko on

How to Turn NPS Surveys Into Digital Customer Experience Improvements

Do you know the "why" behind the "what" of your Net Promoter Score (NPS)? Now you can get more from every NPS survey and drive CX improvements—with FullStory....

Melanie Crissey on

Why We Built a Game to Frustrate You

FullStory is built to help you eliminate frustrating digital experiences. What are those moments of frustration actually like? To answer that question we built a game....

Jordan Woods on

FullStory Now Supports Shadow DOM

Does FullStory work with the Shadow DOM? Yes, we do! Here's how we've upped our session replay game yet again and what it means for you....

Joel Webber on

How We Simulate the Customer Support Queue to Hire Huggers in Support

You want to hire the best in customer support but need a way to test their mettle where it counts: in the queue. We built a simulation to do just that!...

Kailee Urban on

Cars, Trust, and the Net

When was the last time you really thought about trust? Trust is one of those concepts you just get ... only when you look closer, it can be hard to express what it means. In our Internet age, as we rely on devices using ever newer and more complex technology, getting trust right is critical....

Justin Owings on