Session replay is a powerful tool for reproducing and solving bugs, but part of that power is in getting the right information out of your session recordings. With the proper integrations in place, you can send the content of notes you make in sessions to external tools like Jira, BugSnag, and Trello with the click of a button. But what if you don't have those integrations set up? What if you want that debugging information to share however you please?

We've got you covered. Now, with the new “Report Bug” feature, you can easily get your session metadata in the simplest way imaginable: copy and paste.

Session metadata you get when reporting a bug

Session metadata is a snapshot of what was happening at any given moment in a session replay, complete with a link directly to the exact moment you want to share. Now, when you click Report Bug you'll trigger a modal that provides the following information:

"Session Metadata" data you get in FullStory. Copy/paste this data and share it. Or if you have an integration, send it directly from FullStory (not pictured).
  • A link to the FullStory session replay/session recording at the moment the problem occurred.
  • Any notes you took and when they were created
  • The page URL on which the problem happened
  • IP address, Country, City
  • UserAgent data — E.g. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.167 Safari/537.36
  • Referrer information
  • Viewport — E.g. 1440px (w) x 780px (h)

How to "Report a bug" in FullStory

There are a couple places you'll find the "Report Bug" session metadata. First, each item in your Highlights in FullStory feed contains an additional “Report Bug” link at the end of the existing list of “Send to” integration links. If no integrations are enabled, the “Report Bug” link will appear by itself.

The same “Report Bug” link also appears in the event list whenever you've made a session note during session playback:

Just find the shared note in your event stream. It's a big green block. Look for "REPORT BUG" and click it to pull up the data.

Clicking on the “Report Bug” link is all that's required to pull up the handy “Report a bug” modal seen above. Users of the existing Jira integration will recognize the same metadata content that FullStory generates when sending notes to Jira.

Copy/paste to your heart's content

Once you've got the "Report a Bug" modal, you can quickly copy the session metadata by clicking the blue “COPY” button inside the "Session Metadata" text box. The content of the text box will be copied to your clipboard, and you’ll see a friendly “Metadata copied” success status message.

What are these debugging integrations about?

If copying and pasting the data into your preferred debugging, issue or bug tracking tool is giving you callouses, consider setting up a supported FullStory integration. We'll showcase these integrations for you directly below the "Report a bug" modal, but only if you don't already have them set up.

Of course, if you don't see the "Explore Integrations" section, congratulations! You have enabled all integrations which allow for sending of notes and are taking maximal advantage of your tools! If you're curious to learn more about integrations, hop over to our helpful knowledge base article on integrations.

Report bugs with ease!

Whether you are a salesperson, support person, or software engineer, we hope the “Report Bug” feature gets you easy access to all the problem solving context you need so you can solve more bugs faster with FullStory. Give it a try and let us know what you think!

Curious to know more about using playback to solve software errors? Learn more about how FullStory session replay can speed up your debugging efforts.