category • 37 POSTS

FullStory Culture

FullStory has it's own blend of startup culture. Here you'll find thought leadership on customer experience, SaaS, analytics, management, strategy, and more.

How We Simulate the Customer Support Queue to Hire Huggers in Support

You want to hire the best in customer support but need a way to test their mettle where it counts: in the queue. We built a simulation to do just that!...

Kailee Urban on

Why You Should Optimize Customer Support for Queue-Based Performance

Can you optimize your customer support organization for both speed and quality? See how we create happier support professionals, more loyal customers, and a better quality product....

Ben McCormack on

Block Off Some Time For It

When you're working on your product roadmap, prioritization is everything. Feature requests, product ideas, and desired fixes—What's important? Here's our process for prioritization....

Justin Dilley on

We Need More Room

Have you heard the news? We're moving! Here's a first look at FullStory's upcoming new headquarters as well as 3 guiding principles that informed its design....

Gabby Sirner Cohen on

One-Size-Fits-All Doesn’t Fit Analytics

How the Air Force inadvertently caused pilots to crash by doing the obvious — designing a cockpit based on average pilot dimensions. Extended to the web....

Justin Owings on

Empathy, Clarity, Bionics: The FullStory Watchwords

Empathy, Clarity, and Bionics—we call on these watchwords to shape our culture at FullStory and guide how we work. We believe these concepts form the right basis for interacting with customers and each other....

Bruce Johnson on
culture