category • 10 POSTS

Engagement Metrics

The future of CX analytics pivots on understanding engagement. FullStory is pioneering the category by looking at session metrics, engagement signals, and events suggestive of positive sentiment.

List Your Top Rage Clicks and Dead Clicks

The power of FullStory session replay is that you can see through the eyes of your users and understand what they experienced on your web site or app. What drove...

Justin Owings on

Insights on the Top Users for your Web Site or App

At FullStory we capture all the user interactions on your website or web app and intelligently mine that data for insights. Our objective is...

Justin Owings on

Average User Session Stats by Segment

If you’ve ever wanted aggregate, trended “health” metrics for a given segment of your users, then look no further than the just-released Segment...

Justin Owings on

TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

Justin Owings on

6 Custom Segments for SaaS-y FullStorians

Recently, I was catching up with some friends who work at a SaaS startup. We were watching their FullStory sessions together and someone super...

Melanie Crissey on

What is Session Replay Useful For?

Note: Though you might have clicked or been tempted to click the “Play” button above, it’s not a play button. Sometimes graphics like...

Justin Owings on

5 FullStory Searches You Should be Using

New FullStory customers are often amazed when their first sessions roll in. They watch each and every one, proclaiming, “This is incredible! I know...

Caitlin Brett on