category • 7 POSTS

FC

Driving the Future With Design Prove-Its

At FullStory we use Design Prove-Its to make crisp decisions and minimize flail so we can design with confidence as we innovate and iterate on our product....

Giovanni Hobbins on

Prove-Its: Make Crisp Decisions, Move Faster

A process to 'steel man' decisions, bang the gavel on a clear path forward,​ and build better products, faster....

Bruce Johnson on

Structured Wrongness With the Suck Less Cycle

Software development is so malleable that it's easy for teams to slide into the chaos of possibility. That's why we developed a framework to keep us focused....

Bruce Johnson on

Why We Suffer Silly Titles — Confessions of a FullStory Hugger

At FullStory, we've embraced a unique approach to customer advocacy, putting it at the heart of all we do. Our frontline "Huggers" troubleshoot with empathy and help translate our customers' needs into a more intuitive and delightful product....

Jaclyn Spangler on

Clay Christensen's Jobs-To-Be-Done Framework: How to Build Better Products

What is the Jobs-to-Be-Done Framework? What do milkshakes have to do with breakfast? Learn how Clayton Christensen's JTBD theory helps develop better products....

Justin Owings on

The Best Products Will Win

The Internet has changed the game for businesses and how they compete and win customers. At the center of this change is building a better customer experience....

Bruce Johnson on