category • 16 POSTS

Frustration Metrics

The future of CX analytics centers on engagement. FullStory is pioneering the category with Frustration Metrics like Rage Clicks (and Dead or Error Clicks), Thrashing Cursor, and Form Abandonment.

Rage Clicks and Jobs-to-Be-Done Reveal the Hidden Desire Paths in Your Product

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Replay the Most Frustrated User Sessions

Are users struggling on your site or app? Get a list of the Most Frustrated User Sessions for each and every Search and Segment you create in FullStory....

Aditya Kulkarni on

Refine Your Rage Clicks Results

Rage Clicks can signal user frustration—rapid-fire clicks act as a proxy for struggle that's captured in session recordings. But what if those clicks are working as designed?...

Melanie Crissey on

What Drives Rage Clicks?

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on

Go Back to School with Rage Grade on FullStory

Rage Grade benchmarks customer frustration on your website based on signals  of struggle—Error Clicks, Rage Clicks, mouse thrashing, and form abandonment, etc....

Justin Owings on

TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

Justin Owings on

6 Custom Segments for SaaS-y FullStorians

Recently, I was catching up with some friends who work at a SaaS startup. We were watching their FullStory sessions together and someone super...

Melanie Crissey on