category • 22 POSTS

Frustration Signals

Frustration signals like Rage Clicks (and Dead or Error Clicks), Thrashing Cursor, and Form Abandonment help identify user struggle so it can be solved.

What are Web Heatmaps, Really? (And the 4 Major Problems of Heat Mapping Tools)

Heatmaps visualize aggregate user behaviors (clicks, mouse movements) on a website/app using color. Learn how heat map tools work—and how they don't....

Jaime Yap on

Pave the Path to More Perfect Digital Experiences With Rage Clicks and Jobs to Be Done

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Pivoting in Crisis: How to Deliver Value to Your Customers Right Now and Drive Long-Term Loyalty

How can brands pivot quickly to meet changing customer needs? Here's a simple step-by-step process with actionable tips....

Natasha Wahid on

What Drives Rage Clicks? How Users Signal Struggle, Frustration Online

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on

Treat UX Issues Like the Bugs They Are

Whether you run a SaaS app or manage a critical part of an eCommerce site, you can follow these 6 steps to solve UX bugs....

Melanie Crissey on

Fix Friction Faster with FullStory & Pendo

Pendo and FullStory finally work together to help you fix friction in your product as fast as possible. Learn how this integration works—it's available now!...

Amy Ellis on
frustration-signals