category • 18 POSTS

Popular

Find below our most popular posts on Foreward—the FullStory Blog.

Lessons From Google: How Code Reviews Build Company Culture

What are code reviews, and why are they such an important part of FullStory's culture? Learn how this tradition, firmly entrenched at Google, benefits employees and customers alike....

Bruce Johnson on

The 7 Causes of Bad User Experiences

What bad web design drives frustrating user experiences? Go to school on the 7 primary drivers of bad UX—from performance to aggressive tactics, flash to pop-ups, aggressive marketing tactics, ugly site layout, distracting design, and more....

Justin Owings on

Session Replay for Conversion Rate Optimization

A guide (webinar, presentation, and template) on how to research and analyze session recordings in FullStory for conversion rate optimization (CRO)....

Justin Owings on

What Drives Rage Clicks? How Users Signal Struggle, Frustration Online

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on

Using Slack to Interview Job Candidates

You can use Slack for more than internal communications. Use Slack to screen job applicants quickly with less bias and even interview candidates....

Jaclyn Spangler on

Why We Suffer Silly Titles — Confessions of a FullStory Hugger

At FullStory, we've embraced a unique approach to customer advocacy, putting it at the heart of all we do. Our frontline "Huggers" troubleshoot with empathy and help translate our customers' needs into a more intuitive and delightful product....

Jaclyn Spangler on