category • 9 POSTS

Product Development

Session replay helps product developers see what users see when they interact with software. FullStory's search and analytics focus developers on the relevant insights that drive product improvements.

How Farmstead Used FullStory to 20X Their Conversion Rate

Our latest use-case comes from Farmstead, a same-day, farm-to-fridge grocery delivery service currently live in the Bay Area. Farmstead, which operates as a subscription service, found that if...

Justin Owings on

TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

Justin Owings on

How TST uses session replay and FullStory Click Maps for Engineering, Support, and Design

Travel Syndication Technology (aka TST) is an online travel booking software company based in Atlanta, Georgia, that has built an innovative private label solution...

Justin Owings on

Socialie Delivers Content from Brands to Influencers — FullStory Helps

Imagine you’re a pro athlete. You have millions of followers across Twitter, Instagram, and Facebook, and you interact with your audience on a...

Justin Owings on

How to Convince Your Product Manager that a Bug Needs to Get Fixed

Let’s say you work in Customer Support. On Monday morning, you open your support inbox and notice a few complaints about something in...

Justin Owings on

Combating Bias in User Testing

Many of us know the bewildered feeling that often washes over us while we watch a user test our product for the first time....

Amy Ellis on

All the Little Things

Good product development is an iterative process. It’s easy to focus on “the big new features” in “the next version”, but it’s...

Bruce Johnson on