category • 6 POSTS

Product Management

Product management works when teams share a common goal and work from reliable, relevant, and shared data. FullStory is a cross-company platform that affords teams access to a single source of truth.

6 Custom Segments for SaaS-y FullStorians

Recently, I was catching up with some friends who work at a SaaS startup. We were watching their FullStory sessions together and someone super new to FullStory asked me, “Who...

Melanie Crissey on

What is Session Replay Useful For?

Note: Though you might have clicked or been tempted to click the “Play” button above, it’s not a play button. Sometimes graphics like...

Justin Owings on

FullStory Helps Clubhouse Save Time

Clubhouse has built a project management platform that helps software engineering teams work through the stages of planning, building, and deploying their products. We’...

Justin Owings on

The Balance Between Customer Advocacy and Product Management

Customer advocacy is one of those things that seems like it should be simple. A customer has a problem, someone picks that up and...

The Bard on

How InVision Picks the Right Product Management Tools for Support

Support teams almost always know more about their customers than anyone they work with. They’re talking to them constantly, whether through email, chat,...

Jaclyn Spanger on

Letting Design into the Heart of Engineering

Engineers build amazing things, but in many cases we’re shielded from the customer experience by layers of product management, UX, and design. Consider...

Stephanie Brubaker on