category • 10 POSTS


Search is the critical path of discovery for relevant and timely answers that prevents us from drowning in data. FullStory search is the engine behind finding the CX answers your teams need.

Learn from Power Users and Power-Up Your Product

Power users know your product backwards and forwards—find them in FullStory and learn how they get value from your product so you can improve it for all your users....

Justin Owings on

5 FullStory Searches You Should be Using

New FullStory customers are often amazed when their first sessions roll in. They watch each and every one, proclaiming, “This is incredible! I know...

Caitlin Brett on

FullStory Tip: Track when Elements are Visible on Screen (a.k.a. "Has Seen")

At FullStory we strive to make understanding everything about your customer experience as bionic as possible. While we do a lot already (i.e....

Justin Owings on

Searching at the Speed of Thought

When you sit down in front of a modern search engine, like Google, what comes naturally to you? Do you spend a few moments...

Caitlin Brett on

The Fastest Funnels on the Web

After launching FullStory 4, our brand new dashboard and OmniSearch interface, customers naturally had questions about the new functionality. But one we weren’t...

Amy Ellis on

Find the Thing You See: Create Searches Directly from Playback with Inspect Mode.

Have you ever watched a customer’s session and suddenly been struck with curiosity about the interaction or behavior you see? (If the answer...

Jaime Yap on

Everyone, Look Under Your Chairs and Find … 3 New FullStory Searches!

FullStory is great for finding customers who do things. But up until now, it’s been kind of abysmal for finding customers who don’...

Stephanie Brubaker on