category • 33 POSTS

Session Replay

Replay the customer experience online by recording sessions—down to the click, swipe, scroll or tap. Understand your analytics through the eyes of users.

Rage Clicks and Jobs-to-Be-Done Reveal the Hidden Desire Paths in Your Product

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Replay the Most Frustrated User Sessions

Are users struggling on your site or app? Get a list of the Most Frustrated User Sessions for each and every Search and Segment you create in FullStory....

Aditya Kulkarni on

Want Thumb Feedback?

Feedback may be a gift, but it can be hard to get. What if users had a way to offer a quick, effective signal of frustration—or engagement?...

Nishanth Shanmugham on

Session Replay for Conversion Rate Optimization

A guide (webinar, presentation, and template) on how to research and analyze session recordings in FullStory for conversion rate optimization (CRO)....

Justin Owings on

Quantitative Data vs. Qualitative Research—Better Together

Quantitative analytics help identify the biggest opportunities and problems, but fall short on actionable insights—where Qualitative research thrives....

Justin Owings on

Session Replay Helps Metromile Grow Revenue

Metromile uses FullStory session replay to understand complex UX flows as well as optimize conversions with A/B tests using Optimizely....

Justin Owings on

What Drives Rage Clicks?

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on