category • 35 POSTS

Session Replay

Replay the customer experience online by recording sessions—down to the click, swipe, scroll or tap. Understand your analytics through the eyes of users.

Shopify Improves Their Help Center With Session Replay

Help centers are scary—users need answers that solve their product or service problems. Shopify improves the user experience on their knowledge base using a combination of session replay in FullStory and Optimizely A/B tests....

Justin Owings on

5 Customer Experience Optimizations for the Best Holiday Season Ever

For anyone operating an e-commerce retail store, the winter holidays are both beautiful and terrifying. It’s the biggest time of year for sales,...

Caitlin Brett on

Replay Reveals UX Issue, Inspires Solution for Tech Startup

Understanding the user experience is hard. Here's how Tray uses FullStory session replay to understand confusing UX and improve their product....

Justin Owings on

The User Knows Best: How Desire Paths Lead to Better UX

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Replay the Most Frustrated User Sessions

Are users struggling on your site or app? Get a list of the Most Frustrated User Sessions for each and every Search and Segment you create in FullStory....

Aditya Kulkarni on

Want Thumb Feedback?

Feedback may be a gift, but it can be hard to get. What if users had a way to offer a quick, effective signal of frustration—or engagement?...

Nishanth Shanmugham on

Session Replay for Conversion Rate Optimization

A guide (webinar, presentation, and template) on how to research and analyze session recordings in FullStory for conversion rate optimization (CRO)....

Justin Owings on