category • 25 POSTS

Tips and Tricks

We make it easy to understand interactions on your web site or app easy, but there's great complexity beneath the surface. Find here ways to get even more out of FullStory's CX analytics platform.

Treat UX Issues Like the Bugs They Are

Whether you run a SaaS app or manage a critical part of an eCommerce site, you can follow these 6 steps to solve UX bugs....

Melanie Crissey on

How Many Sessions Do I Actually Need to Watch?

You've got FullStory, but how many sessions do you really need to watch? Whether you've recorded 1000s of sessions—or millions—this method will focus your efforts and save you time....

Colby Stilwell on

How to Turn NPS Surveys Into Digital Customer Experience Improvements

Do you know the "why" behind the "what" of your Net Promoter Score (NPS)? Now you can get more from every NPS survey and drive CX improvements—with FullStory....

Melanie Crissey on

6 Ways to Prepare for Your Next Big Sale or Event Using FullStory

Get Ready to Get the Most Out of Your High-Traffic Holidays and Launches Black Friday. Cyber Monday. Cyber Tuesday. Cyber Week. Free Shipping Day....

Melanie Crissey on

Search and Segment FullStory Sessions—Replay What Matters Most

Search and segment session recordings based on users, interactions, or events in FullStory to filter your analysis to the results that matter most....

Josh Teague on

Refine Your Rage Clicks Results

Rage Clicks can signal user frustration—rapid-fire clicks act as a proxy for struggle that's captured in session recordings. But what if those clicks are working as designed?...

Melanie Crissey on
tips-and-tricks