category • 24 POSTS

FullStory Customer Use Cases

Customers share how FullStory's searchable session replay is used to solve bugs faster, power customer support through empathy, inform UX/design, drive conversion rate optimization, and much more.

Shopify Improves Their Help Center With Session Replay

Help centers are scary—users need answers that solve their product or service problems. Shopify improves the user experience on their knowledge base using a combination of session replay in FullStory and Optimizely A/B tests....

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Replay Reveals UX Issue, Inspires Solution for Tech Startup

Understanding the user experience is hard. Here's how Tray uses FullStory session replay to understand confusing UX and improve their product....

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From Zero to 12%—Conversions See Big Boost with Session Replay

How an agency uses insights from user session recordings—session replay—to drive web site conversion rate optimization recommendations....

Justin Owings on

FullStory Helps Education Company Save Over 500 Hours of QA Work

Bug reproduction is time-consuming, and expensive. GenM is using FullStory session replay to reproduce bugs and fix them fast, saving time and money....

Justin Owings on

FullStory Session Replay Drives Results for Car Insurance Company

Metromile uses FullStory session replay to understand complex UX flows as well as optimize conversions with A/B tests using Optimizely....

Justin Owings on

To Improve UX, You Have to Speak the Customer’s Language

FullStory helped SpanishDict improve the user experience (UX) by revealing how users actually interacted with the product on mobile....

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How We Helped AWeber Tap Into the Mind of the Mobile User

Founded in 1998, AWeber is an email marketing platform that helps 100,000+ small businesses, email marketers, and entrepreneurs create and send emails to...

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