category • 24 POSTS

FullStory Customer Use Cases

Customers share how FullStory's searchable session replay is used to solve bugs faster, power customer support through empathy, inform UX/design, drive conversion rate optimization, and much more.

Optimizing Conversion Rates from 0-12% Using Session Replay

How an agency uses insights from user session recordings—session replay—to drive web site conversion rate optimization recommendations....

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GenM Saves 500+ Hours of QA Work Using FullStory

Bug reproduction is time-consuming, and expensive. GenM is using FullStory session replay to reproduce bugs and fix them fast, saving time and money....

Justin Owings on

Session Replay Helps Metromile Grow Revenue

Metromile uses FullStory session replay to understand complex UX flows as well as optimize conversions with A/B tests using Optimizely....

Justin Owings on

How Farmstead Used FullStory to 20X Their Conversion Rate

Our latest use-case comes from Farmstead, a same-day, farm-to-fridge grocery delivery service currently live in the Bay Area. Farmstead, which operates as a subscription...

Justin Owings on

Three UX Tweaks SpanishDict Found Using FullStory

FullStory helped SpanishDict improve the user experience (UX) by revealing how users actually interacted with the product on mobile....

Justin Owings on

AWeber uses Session Replay and Click Maps to Improve Online Experience

Founded in 1998, AWeber is an email marketing platform that helps 100,000+ small businesses, email marketers, and entrepreneurs create and send emails to...

Justin Owings on

TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

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