category • 22 POSTS

User Experience

User Experience (UX) is the set of nuanced customer behaviors on your web site or app. Session replay through FullStory helps teams understand UX—through the power of empathy.

Rage Clicks and Jobs-to-Be-Done Reveal the Hidden Desire Paths in Your Product

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

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Session Replay Helps Metromile Grow Revenue

Metromile uses FullStory session replay to understand complex UX flows as well as optimize conversions with A/B tests using Optimizely....

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What Drives Rage Clicks?

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

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Three UX Tweaks SpanishDict Found Using FullStory

FullStory helped SpanishDict improve the user experience (UX) by revealing how users actually interacted with the product on mobile....

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TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

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What is Session Replay Useful For?

Session replay (a.k.a. session recordings or playback) can speed bug fixes, give support superpowers, boost conversion rates, help understand UX, and more....

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Customer Journey Maps, Session Replay, and the Power of Empathy

Customer journey maps are a form of qualitative research that helps teams deeply understand the customer experience through sparking an empathetic response. All for...

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