category • 34 POSTS

User Experience

User Experience (UX) is the set of nuanced customer behaviors on your web site or app. Session replay through FullStory helps teams understand UX—through the power of empathy.

See What Clicks Quick With Engagement Heatmaps on FullStory

FullStory now has Engagement Heatmaps. A colorful visual overlay ready from within session replay to show you how aggregate users are interacting with your site or app....

Jaime Yap on

Learn From Amazon’s CX Mistakes This Holiday Season

5 CX optimizations to prepare your e-commerce business for the approaching surge of holiday shoppers For anyone operating an e-commerce retail store, holiday shopping...

Caitlin Brett on

Performance Issues Got You Down? Turn On New Dev Tools in FullStory

Understand the performance of your site or app with FullStory's Dev Tools. Record page speed metrics and replay errors, bugs, and performance problems....

Justin Owings on

CX and Web Performance: Birds of a Feather That Flock Together

When it comes to customer experience online, web performance is a critical ingredient for driving brand love, loyalty, and your business's bottom line....

Hanna Woodburn on

Gather Uses FullStory to Smooth Onboarding, Solve Customer Issues

Gather, a project management tool for interior designers, is using FullStory session replay to optimize onboarding and provide real-time, fast, and helpful customer support....

Daniel Falko on

Why Won't They Click This Button? Conversion Audits for Busy Marketers

Learn how to increase your conversion rates through simple but effective site audits using FullStory session replay....

Justin Owings on