category • 43 POSTS

User Experience

User Experience (UX) is the set of nuanced customer behaviors on your web site or app. Session replay through FullStory helps teams understand UX—through the power of empathy.

3 Ways to Boost Conversion Rates in Complex Funnels

Improving the digital customer experience at key micro-conversion moments can lead to increased revenue, better retention, and improved customer loyalty....

Melanie Crissey on

Mobile Experience Design for the People

Your ability to connect with customers today and tomorrow is intertwined with your ability to provide an ideal mobile customer experience. Here's why....

Natasha Wahid on

What Drives Rage Clicks? How Users Signal Struggle, Frustration Online

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on

Product-Led Growth 2019: Report Benchmarks Challenges and Opportunities For SaaS Companies

A new report benchmarks the challenges and opportunities SaaS companies face as they pursue product-led growth....

Natasha Wahid on

Is Your Digital Experience Ready for a Record-Breaking Shopping Season?

The 2019 holiday shopping season is expected to hit new records—total retail sales over one trillion and record mobile shopping orders, too. Is your e-comm team ready?...

Caitlin Brett, Justin Owings on

Treat UX Issues Like the Bugs They Are

Whether you run a SaaS app or manage a critical part of an eCommerce site, you can follow these 6 steps to solve UX bugs....

Melanie Crissey on
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