category • 20 POSTS

User Experience

User Experience (UX) is the set of nuanced customer behaviors on your web site or app. Session replay through FullStory helps teams understand UX—through the power of empathy.

How Farmstead Used FullStory to 20X Their Conversion Rate

Our latest use-case comes from Farmstead, a same-day, farm-to-fridge grocery delivery service currently live in the Bay Area. Farmstead, which operates as a subscription service, found that if shoppers would...

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Three UX Tweaks SpanishDict Found Using FullStory

Our latest FullStory user story comes from SpanishDict — the world’s leading Spanish ⇄ English translation and conjugation tool. We talked to CEO Chris Cummings...

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TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

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What is Session Replay Useful For?

Note: Though you might have clicked or been tempted to click the “Play” button above, it’s not a play button. Sometimes graphics like...

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Customer Journey Maps, Session Replay, and the Power of Empathy

Customer journey maps are visualizations that help teams deeply understand the customer experience through sparking an empathetic response. All for the purpose of building...

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Improving UX with FullStory is Mind-Blowing — Video

Via YouTube channel Flux by Ran Segall (21K subscribers), we watched this great FullStory video testimonial. Ran shares how he recently installed FullStory on...

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How Help Scout Improves Onboarding Experience with FullStory

Today’s use-case comes from Help Scout. Help Scout’s goal is to make support easier through scalable email support, a 24/7 knowledge...

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