category • 45 POSTS

User Experience

User Experience (UX) is the set of nuanced customer behaviors on your web site or app. Session replay through FullStory helps teams understand UX—through the power of empathy.

New to Page Insights: Visualize visitor engagement with Scroll Maps

See how far users scroll and get stakeholders on the same page when it comes to prioritizing content and features within a given page design....

Subu Samarajiva on

Pave the Path to More Perfect Digital Experiences With Rage Clicks and Jobs to Be Done

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

57 Stats to Build a Business Case for Better Digital Experience

Better digital experience often requires organizational change. How do you get buy-in for the changes you need to enact? Start by linking DX to business impact....

Natasha Wahid on

3 Ways to Boost Conversion Rates in Complex Funnels

Improving the digital customer experience at key micro-conversion moments can lead to increased revenue, better retention, and improved customer loyalty....

Melanie Crissey on

Mobile Experience Design for the People

Your ability to connect with customers today and tomorrow is intertwined with your ability to provide an ideal mobile customer experience. Here's why....

Natasha Wahid on

What Drives Rage Clicks? How Users Signal Struggle, Frustration Online

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on
user-experience-ux