Foreward

Tips and Tricks

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Search and Segment FullStory Sessions—Replay What Matters Most

Search and segment session recordings based on users, interactions, or events in FullStory to filter your analysis to the results that matter most....

Josh Teague on

Refine Your Rage Clicks Results

Rage Clicks can signal user frustration—rapid-fire clicks act as a proxy for struggle that's captured in session recordings. But what if those clicks are working as designed?...

Melanie Crissey on

Learn from Power Users and Power-Up Your Product

Power users know your product backwards and forwards—find them in FullStory and learn how they get value from your product so you can improve it for all your users....

Justin Owings on

Customer Experience

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9 Amazing Customer Service Stories to Inspire You

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice....

Daniel Falko on

What is Session Replay Useful For?

Session replay (a.k.a. session recordings or playback) can speed bug fixes, give support superpowers, boost conversion rates, help understand UX, and more....

Justin Owings on

How InVision’s Marketing Experts Think About Customer Experience

An Interview with Danny Greer and Joseph Todaro. In our recently released Marketer’s Guide to Customer Experience we share industry-leading perspectives on how...

Justin Owings on

FullStory Culture

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Why We Suffer Silly Titles — Confessions of a FullStory Hugger

A little over two years ago, I was sitting across the table from my future CEO and COO. Over coffee we discussed our various...

Jaclyn Spanger on

What are Desire Paths? Decentralized, Natural Design

Desire paths—desire lines, cow paths, etc.—are more than shortcuts from A→B. They're opportunities created by users to improve products, design, and UX....

Justin Owings on

Do User Metrics Make You Heartless?

It's hard not to love a chart that goes up and to the right, yet our love of aggregated metrics can blind us to the individual users who comprise them. The most actionable analytics pay attention to human scale—empathy for the individual....

Bruce Johnson on

Latest Posts

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Announcing FullStory’s Optimizely Integration

Optimizely integrates with FullStory, making it easy to run A/B tests and improve conversions by comparing variations in session replay....

Jordan Woods on

Rage Clicks and Jobs-to-Be-Done Reveal the Hidden Desire Paths in Your Product

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Integrate Salesforce with FullStory

FullStory session replay combines with Salesforce to support customers more efficiently and drive customer success more effectively through shared understanding. Find out how....

Sanjay Bharadhwaj Vijayaraghava on