FullStory 3 is live today! Here’s what’s new and what to expect as you dig into this new version.


The FullStory team has been working for the past few months to make FullStory prettier, easier to use, and more powerful. We’ve sorted through hundreds of questions and ideas from your feedback (thank you!) and spent many hours in Game Film on FullStory, itself. The result is a new-and-improved UI available today (yay!) as well as a full pipeline of upcoming features that build on this new UI direction.

People-centric navigation.

The first thing you’ll notice is that navigation is much simpler. Everything in the UI is more discoverable and within easy reach, with 1-click access to your saved segments, team segments, and search results. And now when you click on an individual user, you’ll see a nifty little pop-over with all of the user’s details — much like a baseball card — so that you don’t lose your mental context as you explore.

Laser-like search.

We’ve described before how FullStory can help you find those magic moments that can prove people are using (or failing to use) features within your website. In fact, we used FullStory to discover that 47% of our logged-in users have never used search at all, so there was no debate on our team that the redesign needed to make search more discoverable.

FullStory takes search to the next level with multi-event search. You can add multiple sets of search criteria into the Event Scope panel to find users who have done all of a set of events. Suppose, for example, you want to find users who did all of the following:

  • Watched your teaser video
  • Visited your pricing page
  • Signed up for a trial

Multi-event search lets you ask questions like that, and so it’s easier than ever to find those needles in the haystack.


To bring it all together, there’s a brand-new playback feature called clips. Have you ever searched for an event that appears midway through a long session only to have difficulty finding the precise moment on the playback timeline? Clips solve that! Now when you search for an event, you’ll be able to watch a short clip centered on the event you care about rather than the entire session. Of course, you can also jump from the clip to its enclosing session if you want more context.

There’s more. If you perform a multi-event search as described above, the resulting clip is a montage that smoothly blends together all of the events you wanted to see, even if they occurred in different sessions. It’s a powerful way to get a snapshot of how a user’s experience progresses across time.

If you need anything…

The FullStory team is available and eager to answer any questions you have as you explore the new UI. Just click the “Support & Feedback” button in the app as always.

We can’t wait to see what you think about this latest version of FullStory. This post doesn’t describe all the new stuff, by the way. Several new goodies await you that we’ll describe in later blog posts. And perhaps what’s most thrilling to us is that today’s update is only the very beginning of what we have in store for you in 2015.

It’s going to be a big year.