category • 61 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

Do User Metrics Make You Heartless?

It's hard not to love a chart that goes up and to the right, yet our love of aggregated metrics can blind us to the individual users who comprise them. The most actionable analytics pay attention to human scale—empathy for the individual....

Bruce Johnson on

6 Ways to Prepare for Your Next Big Sale or Event Using FullStory

Get Ready to Get the Most Out of Your High-Traffic Holidays and Launches Black Friday. Cyber Monday. Cyber Tuesday. Cyber Week. Free Shipping Day....

Melanie Crissey on

Learn From Amazon’s CX Mistakes This Holiday Season

5 CX optimizations to prepare your e-commerce business for the approaching surge of holiday shoppers For anyone operating an e-commerce retail store, holiday shopping...

Caitlin Brett on

2 Simple Tips to Speed Up Your Website

Performance affects bounce rates, cart values, SEO, and most importantly, Customer Experience. Improve performance with these 2 simple tips you can put to work immediately....

Melanie Crissey on

Performance Issues Got You Down? Turn On New Dev Tools in FullStory

Understand the performance of your site or app with FullStory's Dev Tools. Record page speed metrics and replay errors, bugs, and performance problems....

Justin Owings on

CX and Web Performance: Birds of a Feather That Flock Together

When it comes to customer experience online, web performance is a critical ingredient for driving brand love, loyalty, and your business's bottom line....

Hanna Woodburn on
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