category • 81 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

3 ways to get closer to your customers with the new FullStory + Survicate integration

We’re excited to announce a native, code-free (and free of charge) integration with the versatile customer feedback tool, Survicate....

Amy Ellis on

Pave the Path to More Perfect Digital Experiences With Rage Clicks and Jobs to Be Done

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Clay Christensen's Jobs-To-Be-Done Framework: How to Build Better Products

What is the Jobs-to-Be-Done Framework? What do milkshakes have to do with breakfast? Learn how Clayton Christensen's JTBD theory helps develop better products....

Justin Owings on

8 Actions You Can Take Now to Prepare Your Business for the Next Normal

The actions your organization takes now will define how you fare post-crisis. Here are eight you should consider....

Natasha Wahid on

Pivoting in Crisis: How to Deliver Value to Your Customers Right Now and Drive Long-Term Loyalty

How can brands pivot quickly to meet changing customer needs? Here's a simple step-by-step process with actionable tips....

Natasha Wahid on

Introducing FullStory’s Technology Partner Ecosystem

Introducing the FullStory Technology Partner Ecosystem. Companies can now make customer-centric decisions at scale through innovative combinations of leading SAAS technologies....

Amy Ellis on
customer-experience