category • 88 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

Digital or bust: CEO at digital-first brand, Pirate Ship, on the future of commerce

In part III of our series on digital transformation, Bjorn Borstelmann, CEO at Pirate Ship, shares digital lessons learned and his perspective on the future of commerce....

Natasha Wahid on

How organizational culture supports digital transformation: Insights from Moosejaw’s CTO

In part II of our series on digital transformation, Moosejaw's CTO discusses digital strategy, fostering innovation, and the importance of C-level support....

Natasha Wahid on

How to do digital transformation: Insights from a leading digital consultancy

What does the term 'digital transformation' actually mean—and how do you do it? In a 3-part series, experts weigh in on how lay a strategic foundation for digital transformation success....

Natasha Wahid on

Elevate your digital customer support experience with the Modern Support Stack

Best-in-class solutions across eight technology categories make up the Modern Customer Support Stack....

Natasha Wahid on

How our product team uses FullStory on FullStory to remove friction and optimize the user login flow

We explore how we used FullStory to discover (and fix!) issues in our user login flow, to create a more seamless first touchpoint for our users....

Madison Eubanks on

64 Stats to Build a Business Case for Better Digital Experience

Better digital experience often requires organizational change. How do you get buy-in for the changes you need to enact? Start by linking DX to business impact....

Natasha Wahid on