category • 79 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

Pivoting in Crisis: How to Deliver Value to Your Customers Right Now and Drive Long-Term Loyalty

How can brands pivot quickly to meet changing customer needs? Here's a simple step-by-step process with actionable tips....

Natasha Wahid on

Introducing FullStory’s Technology Partner Ecosystem

Introducing the FullStory Technology Partner Ecosystem. Companies can now make customer-centric decisions at scale through innovative combinations of leading SAAS technologies....

Amy Ellis on

Close the Customer Feedback Loop With Medallia and FullStory

Announcing Medallia and FullStory are partnering together so that you can get a 360° view of your customer experience....

Amy Ellis on

57 Stats to Build a Business Case for Better Digital Experience

Better digital experience often requires organizational change. How do you get buy-in for the changes you need to enact? Start by linking DX to business impact....

Natasha Wahid on

3 Ways to Boost Conversion Rates in Complex Funnels

Improving the digital customer experience at key micro-conversion moments can lead to increased revenue, better retention, and improved customer loyalty....

Melanie Crissey on

Improve Your Digital Experience With Qualtrics and FullStory

FullStory’s partnership with Qualtrics will make it easy for companies to seamlessly combine qualitative customer feedback with robust, digital experience data....

Amy Ellis on
customer-experience