category • 70 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

See the Light in Your Data: Introducing Conversions by FullStory

Introducing Conversions by FullStory: Meet the new way to turn digital experience data into digital intelligence. Fix customer struggle with the highest-impact product improvements....

Agata Bugaj on

How Many Sessions Do I Actually Need to Watch?

You've got FullStory, but how many sessions do you really need to watch? Whether you've recorded 1000s of sessions—or millions—this method will focus your efforts and save you time....

Colby Stilwell on

PandaDoc Improves Their Product, Boosts NPS, and Debugs Fast With FullStory

Sales document management service PandaDoc uses FullStory to find product improvements, boost NPS scores, and solve software bugs fast....

Daniel Falko on

How to Turn NPS Surveys Into Digital Customer Experience Improvements

Do you know the "why" behind the "what" of your Net Promoter Score (NPS)? Now you can get more from every NPS survey and drive CX improvements—with FullStory....

Melanie Crissey on

Why We Built a Game to Frustrate You

FullStory is built to help you eliminate frustrating digital experiences. What are those moments of frustration actually like? To answer that question we built a game....

Jordan Woods on

How Grow Used FullStory to Drive an 8X Increase in Onboarding Conversion

Startup Grow optimized their onboarding experience, increasing conversions 8X from 10 to 80%, with the help of insights from FullStory. Here's their story....

Justin Owings on
customer-experience