category • 51 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

Rage Clicks and Jobs-to-Be-Done Reveal the Hidden Desire Paths in Your Product

Turn user frustration—Rage Clicks—into product innovation by identifying the user intent (the desire path) and satisfying the Job-to-Be-Done....

Justin Owings on

Integrate Salesforce with FullStory

FullStory session replay combines with Salesforce to support customers more efficiently and drive customer success more effectively through shared understanding. Find out how....

Sanjay Bharadhwaj Vijayaraghava on

Replay the Most Frustrated User Sessions

Are users struggling on your site or app? Get a list of the Most Frustrated User Sessions for each and every Search and Segment you create in FullStory....

Aditya Kulkarni on

Using Video for Personalized, Proactive Support

What if you could scale the personalized help from your customer support? Wistia's CEO shares how to use video to take support solutions from one to many....

Mystery Writer on

Session Replay for Conversion Rate Optimization

A guide (webinar, presentation, and template) on how to research and analyze session recordings in FullStory for conversion rate optimization (CRO)....

Justin Owings on

What Drives Rage Clicks?

Rage Clicks happen when users repeatedly click or tap your site/app because they're confused, frustrated, or struggling. Learn common Rage Click examples here....

Justin Owings on

9 Amazing Customer Service Stories to Inspire You

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice....

Daniel Falko on