category • 46 POSTS

Customer Experience

Customer experience a.k.a CX is how your customers perceive all aspects of your business from products to services, first touchpoint to last. FullStory is a platform for understanding CX online.

What Drives Rage Clicks?

Rage Clicks lead to actionable insights about what's broken on your site or app so that you can improve the experience for everyone. Find common drivers of Rage Clicks to avoid in your design and product development....

Justin Owings on

9 Amazing Customer Service Stories to Inspire You

When companies go above and beyond the call of duty for their customers, customers are keen to show outsized appreciation—often publicly, which can...

The Bard on

Go Back to School with Rage Grade on FullStory

Rage Grade analyzes the frustration signals generated by your users — like Error Clicks, Rage Clicks, mouse thrashing, and form abandonment — and grades your site’s experience....

Justin Owings on

How Farmstead Used FullStory to 20X Their Conversion Rate

Our latest use-case comes from Farmstead, a same-day, farm-to-fridge grocery delivery service currently live in the Bay Area. Farmstead, which operates as a subscription...

Justin Owings on

Insights on the Top Users for your Web Site or App

At FullStory we capture all the user interactions on your website or web app and intelligently mine that data for insights. Our objective is...

Justin Owings on

TravelPerk Improves NPS, Customer Support, and UX with Session Replay

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

Justin Owings on

Appcues’ Ty Magnin Talks About Customer Experience and Marketing

The Marketer’s Guide to Customer Experience explores how customer perceptions about brands inform marketing strategies — if you haven’t taken a spin through...

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