category • 32 POSTS

Customer Support

FullStory goes hand-in-hand with Customer Support, connecting the dots using session replay and live, saving time, making support professionals more effective, and customers happier.

GDPR Made to Order in FullStory

The General Data Protection Regulation soon goes into effect. That's why FullStory offers new capabilities to help you manage your session replay in a post-GDPR world....

Adam Rice on

Gather Uses FullStory to Smooth Onboarding, Solve Customer Issues

Gather, a project management tool for interior designers, is using FullStory session replay to optimize onboarding and provide real-time, fast, and helpful customer support....

Daniel Falko on

Shopify Improves Their Help Center With Session Replay

Help centers are scary—users need answers that solve their product or service problems. Shopify improves the user experience on their knowledge base using a combination of session replay in FullStory and Optimizely A/B tests....

Justin Owings on

5 Customer Experience Optimizations for the Best Holiday Season Ever

For anyone operating an e-commerce retail store, the winter holidays are both beautiful and terrifying. It’s the biggest time of year for sales,...

Caitlin Brett on

9 Amazing Customer Service Stories to Inspire You

One of the best drivers of customer experience is word-of-mouth. That's why when companies go above and beyond, customers notice....

Daniel Falko on

How FullStory Helps TravelPerk Give First-Class Customer Service

An in-app screenshot from the TravelPerk app, a free web app that allows you to book and manage your business travel.Today’s FullStory...

Justin Owings on