category • 35 POSTS

Customer Support

FullStory goes hand-in-hand with Customer Support, connecting the dots using session replay and live, saving time, making support professionals more effective, and customers happier.

Learn From Amazon’s CX Mistakes This Holiday Season

5 CX optimizations to prepare your e-commerce business for the approaching surge of holiday shoppers For anyone operating an e-commerce retail store, holiday shopping...

Caitlin Brett on

Performance Issues Got You Down? Turn On New Dev Tools in FullStory

Understand the performance of your site or app with FullStory's Dev Tools. Record page speed metrics and replay errors, bugs, and performance problems....

Justin Owings on

Solve Support Ticket Mysteries With Performance Insights from Dev Tools

Replay performance issues your customers experience on your site to help them—and your dev team solve technical issues fast....

Melanie Crissey on

Agency Hiring Platform Supports Users And Fixes Bugs With FullStory

Agency hiring platform Sixty supports customers, solves bugs, and researches the user experience using FullStory session replay....

Daniel Falko on

GDPR Made to Order in FullStory

The General Data Protection Regulation soon goes into effect. That's why FullStory offers new capabilities to help you manage your session replay in a post-GDPR world....

Adam Rice on

Gather Uses FullStory to Smooth Onboarding, Solve Customer Issues

Gather, a project management tool for interior designers, is using FullStory session replay to optimize onboarding and provide real-time, fast, and helpful customer support....

Daniel Falko on