category • 39 POSTS

Customer Support

FullStory goes hand-in-hand with Customer Support, connecting the dots using session replay and live, saving time, making support professionals more effective, and customers happier.

PandaDoc Improves Their Product, Boosts NPS, and Debugs Fast With FullStory

Sales document management service PandaDoc uses FullStory to find product improvements, boost NPS scores, and solve software bugs fast....

Daniel Falko on

How We Simulate the Customer Support Queue to Hire Huggers in Support

You want to hire the best in customer support but need a way to test their mettle where it counts: in the queue. We built a simulation to do just that!...

Kailee Urban on

Why You Should Optimize Customer Support for Queue-Based Performance

Can you optimize your customer support organization for both speed and quality? See how we create happier support professionals, more loyal customers, and a better quality product....

Ben McCormack on

Could Empathy Be the Secret to Happier Customers and Higher Profits?

Empathy is more than a feel-good word for connecting with others—it's the key to building digital products and experiences customers love....

Scott Voigt on

Learn From Amazon’s CX Mistakes This Holiday Season

5 CX optimizations to prepare your e-commerce business for the approaching surge of holiday shoppers For anyone operating an e-commerce retail store, holiday shopping...

Caitlin Brett on

Performance Issues Got You Down? Turn On New Dev Tools in FullStory

Understand the performance of your site or app with FullStory's Dev Tools. Record page speed metrics and replay errors, bugs, and performance problems....

Justin Owings on
customer-support